The Space Bar Standard
Service Desk - Enterprise IT
Bringing White-Glove Support & AI-Augmented Resolution to the Federal Enterprise
The Mission Challenge
In high-stakes federal environments, a broken laptop or a locked account isn't just an inconvenience—it is a mission blockage. Agencies need support that is as responsive as consumer tech, but secure enough for the government.
The Altech Solution
We deliver "Experience-First" IT. Altech was part of the pioneering team that conceptualized the "Space Bar" at NASA JPL—a walk-up, white-glove support center modeled after the Apple Genius Bar. We transformed IT support from a backend utility into a frontline service.
Core Capabilities
The "Space Bar" Walk-Up Experience
We design and staff physical service centers that provide immediate, face-to-face troubleshooting and "how-to" coaching for agency personnel.
Mission-Specific Functional Support
Beyond basic IT, we provide Tier 2/3 functional support for complex scientific platforms like GLINDA, helping researchers navigate biospecimen tracking and data submissions.
ITSM Modernization
We optimize Service Desks using ServiceNow, automating routine incidents to free up human analysts for complex problem solving.
Innovation
TLE as an "Agent Co-Pilot" We are pioneering the use of Augmented Intelligence at the Service Desk.
Semantic Solution Search
Instead of searching for keywords, TLE uses Natural Language Processing (NLP) to "read" a user's problem description and instantly fetch the correct technical solution from millions of past tickets.
Predictive Root Cause
Before the analyst even touches the keyboard, TLE analyzes system logs to suggest the likely hardware failure, reducing diagnosis time from hours to minutes.
We combine the empathy of a "Space Bar" Genius with the speed of an AI Engine